News

Service excellence earns Medicross a loyal following

Patients attest to the ‘Medicross difference’

Wednesday, December 4 2019

When Medicross medical and dental centres were recently voted the best medical centre in a daily newspaper’s Readers' Choice Awards for the fourth year running, three of their long-standing patients had no trouble explaining why they thought Medicross is a worthy winner.

Joan Coetzee of Hartebeespoort, is a strong proponent of female healthcare professionals, but that is not the only reason why she followed her dentist, Dr Anita Stents, who is an exceptional dentist, to Medicross Saxby several years ago and has supported the practice ever since.  

“The staff are friendly and helpful and apart from always warmly greeting me by name, they will find a way to squeeze me in when I need an appointment. Even when querying an account, the staff are professional and go out of their way to assist me. I find it well worth the drive from Hartebeespoort to Medicross Saxby.

John Heijman and his family have been patients of Medicross Constantia Park since the day the doors opened. The family consults with Dr Handri Els, who has been their general practitioner for over 30 years.

“We travel right across town from Monument Park to Medicross and we use most of the services they offer. I’ve used the day hospital and it is exceptional. The children use the services of the dentists and we occasionally use the pharmacy. Medicross’ service is fantastic, efficient and friendly and I know the staff well enough to enjoy the odd cup of coffee with the practice manager,” he says.

Mrs Petro Barnado is a staunch Medicross supporter who has used the services of Medicross Pretoria West for well over 25 years. “We are patients of Dr Douwe de Jongh but have consulted with all the doctors and they are all great.

“Everyone at Medicross is on top of their work and they know me by name. When I phone in with a problem they will always say, ‘Let’s make a plan’. I work close to Medicross but will drive across town to collect my daughter in Montana to take her to Medicross. It is well worth the drive. When you trust in something that is what you do,” she attests.

“It is heart-warming to hear how highly our patients rate their doctors, the staff and the service they receive. Imagine, using the same doctor, at the same practice for several decades? It is truly humbling to hear how much our patients value the smallest things about our service,” says Salome Liebenberg, general manager: operations at Medicross.

We are grateful that Medicross has become such a vital part of the Pretoria community and wish to thank our patients for the trust they continue to place in us,” she notes.

“To our dedicated staff members and healthcare professionals who are living the company’s values of care, dignity, participation, truth and compassion in their daily interactions with patients and their families, colleagues and the wider communities they serve – we truly could not have done it without you,” concludes Liebenberg.

Ends

Notes to editors

More about Medicross medical and dental centres Tshwane

Residents of Tshwane/Pretoria and surrounding areas are served by seven Medicross medical and dental centres situated in Constantia Park, Moot, Silverton, Pretoria West, Gezina, Saxby and Carlswald.

Medicross currently serves the primary healthcare needs of over two million patients annually through our existing network of 90 primary healthcare centres including 15 day theatre facilities around South Africa.


Issued by:    MNA on behalf of Medicross Family Medical and Dental Centres
Contact:    Martina Nicholson, Graeme Swinney, Meggan Saville or Estene Lotriet-Vorster
Telephone:    (011) 469 3016
Email:    martina@mnapr.co.za, graeme@mnapr.co.za, meggan@mnapr.co.za or estene@mnapr.co.za